BedOps pathway · Course 2 · 4 lessons · 32 min

Patients & Advocacy

Operations and leadership work in healthcare is judged by what happens to patients. This course covers patient experience, complaints handling, advocacy escalation, and the daily decisions that compound into culture.

Browse the lesson list below. Buy this course on its own for €19, or get the whole BedOps pathway — 6 courses including this one — for €59.

01The Patient Advocacy Mirage8 min
02Ethical Grey Zones8 min
03The Advocacy Power Shift8 min
04Ethical Leadership in Action8 min