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BedOps pathway · Course 2 · 4 lessons · 32 min

Patients & Advocacy

Operations and leadership work in healthcare is judged by what happens to patients. This course covers patient experience, complaints handling, advocacy escalation, and the daily decisions that compound into culture.

Browse the lesson list below. Lesson content opens with the Spooniversity Pass — €49 once, lifetime access, no subscription.

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  1. 01The Patient Advocacy Mirage8 min
  2. 02Ethical Grey Zones8 min
  3. 03The Advocacy Power Shift8 min
  4. 04Ethical Leadership in Action8 min

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