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BedBusiness pathway · Course 3 · 5 lessons · 60 min

Customer Discovery

Customer discovery is the part of building a business most founders skip or do badly. This course covers how to run discovery conversations with patients and healthcare professionals, how to separate what people say they want from what they actually need, and how to use discovery findings to make real product and positioning decisions.

Browse the lesson list below. Buy this course on its own for 19, or get the whole BedBusiness pathway 17 courses including this one — for 59.

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  1. 01The Patient as Customer12 min
  2. 02Jobs to Be Done in Healthcare12 min
  3. 03Interviewing from Bed12 min
  4. 04The Payor Landscape12 min
  5. 05From Insight to Hypothesis12 min

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Customer Discovery — Spooniversity | Spooniversity